>> standard terms & conditions

Customer’s Obligations Customer agrees to pay one-half (1/2) of the entire total of the estimate(s) at the time the Contract is signed. The remaining balance will be due at the final walkthrough upon completion of said work. Should cancellation occur, a restocking fee of 10% will be charged on any equipment ordered but not used. In the event that Customer fails to pay as agreed upon, DCi reserves the right to recover all costs of collection, including but not limited to attorneys’ fees and court costs. Customer agrees to provide DCi full access to the site as needed for installation and testing of the system, including the right to shut down Customer’s existing phone system. Additional Work Any work not covered in the scope of the original quote(s) shall be handled at the regular rate(s) on the attached Schedule of Rates. Any additional materials needed to complete the job(s), the cost of which is greater than two percent (2%) of the total quote, shall not be purchased or used without the prior consent of the client. Warranty All new equipment purchased from DCi, including parts & labor, will be covered under warranty for one (1) year following the date of purchase, with free loaner equipment provided during the warranty period when necessary. All refurbished equipment purchased from DCi, including parts & labor, will be covered under warranty for sixty (60) days following the date of purchase, with free loaner equipment provided during the warranty period when necessary. All wiring completed by DCi will be covered under warranty for one (1) year following the date of install. Limitation of Liability Daily usage and operation of installed equipment is the responsibility of the Customer. The Contract does not cover the repair or replacement of equipment, wiring or parts that are lost, stolen or damaged by negligence, tampering, misuse, accident or resulting from electrical storm, lightning or other violent weather or causes other than ordinary use, nor the labor associated with the repair or replacement of same. Further, the Contract does not include labor and material costs for additions, rearrangement, relocation, changes or removal of equipment. It is agreed that DCi is not an insurer and will not be liable for, and Customer agrees to indemnify and hold DCi harmless in respect of, any claim regarding injury or damage to persons or property that may arise through the operation or maintenance of the equipment or lack or failure thereof. The Customer may not assign the Contract without the prior written approval of DCi. DCi must receive notice of request to assign in writing at least thirty (30) days prior to the proposed assignment date. In no event will DCi be liable for any indirect, incidental, or consequential damages, including but not limited to loss of business, loss of use, and loss of profits. In no event shall DCi’s liability hereunder exceed ten percent (10%) of the Estimate(s) listed herein. Back to top

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